Managed Services
Assistance for our customers once Apporetum is deployed and in use.
Managed Services Variations
Our Managed Services are available in scales which range from purely administrative to complete outsourcing of your IAM Capability and its ongoing continuous improvement. All services can be customised to support a variety of IAM ecosystems including cloud-based, hybrid and on-premises.
Learn MoreCapability Maintenance Service
For an organisation which solely requires the maintenance of their IAM platform. The IAM capability will be operated and enhanced by in-house team.
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Maintenance services include:
- Daily infrastructure health monitoring.
- Problem remediation (single point of contact).
- Application of maintenance upgrades and patches as required.
- Performing minor changes to system configuration and integrations.
Capability Operations Service
For an organisation which requires the maintenance and operations of their IAM platform. In this model the IAM tools are complemented with processes and skilled resources required to deliver a fully operational IAM Service to the organisation. There is no requirement for an in-house IAM team.
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Operations services include:
- All services in Capability Maintenance Services.
- Operational oversight and troubleshooting for workforce identity lifecycle management of accounts.
- Operational oversight and troubleshooting for workforce automated entitlement management.
- Operational oversight and troubleshooting of specified Microsoft Entra Services including:
- Authentication
- Conditional Access
- Password Self Service Reset
- Entra ID Lifecycle Workflows
- API Driven Inbound Provisioning Service
- Entra AD Dynamic Groups
- Entra ID Group Write-back
- Entra ID Cross Tenant Synchronisation.
Capability Growth Service
For an organisation which requires the outsourcing of full IDAM capability. This includes effort to ensure that the capability continues to evolve and meet the emerging requirements of core business. Strategic Advisory services are included in this bundle.
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Growth services include:
- All services in Capability Maintenance Services.
- All services in Capability Operations Services.
- IAM Strategic Advisory Services.
- Onboarding of new applications to Apporetum.
- Integration of new applications to Entra ID.