Support & Maintenance Services – Apporetum

Support & Maintenance Services

Assistance for our customers once Apporetum is deployed and in use.
What’s included in Support Services ?

Support Services

At Apporetum, we are committed to delivering the highest level of service to our customers. 

As part of our support services, we prioritise addressing issues, resolving problems, and providing technical assistance to ensure Apporetum operates smoothly and meets Customer expectations. We are dedicated to addressing customer issues in a timely and effective manner. Our resources are prioritised to ensure that production environments receive the support they need.

Apporetum Support Service can be provided by the Apporetum Support Engineers, the Apporetum software development team, or a combination of both.  The scope of these services include:

Bug Fixing

Addressing and resolving software defects or errors encountered by our customers.

Troubleshooting

Assisting customers in identifying and resolving issues they encounter while using Apporetum.

Technical Assistance

Offering guidance and support to users on how to use Apporetum efficiently.

Customer Assistance

Delivering responsive and helpful customer service to address queries and concerns.

Updates and Patches

Providing regular updates, patches and security fixes to improve software performance and address vulnerabilities.

What’s included in Maintenance Services ?

Maintenance Services

At Apporetum, we are committed to delivering the highest level of service to our customers. 

As part of our maintenance services, we prioritise keeping your Apporetum installations up-to-date with the latest version available.

Our expert software maintenance team works diligently to manage version updates, ensuring that your software remains current and optimised for performance. As we release new versions, we meticulously plan and execute version upgrades, enabling you to benefit from the most recent enhancements, bug fixes, and cutting-edge features.

Version Monitoring & Analysis

Our team continuously monitors the evolution of our software, analysing each new version’s benefits, fixes, and enhancements. This allows us to determine which updates are relevant and valuable for your specific environment.

Proactive Communication

When a new version is ready for release, we promptly inform you of its availability. Our proactive communication ensures that you are aware of the latest developments and the benefits they bring to your software experience.

Smooth Upgrade Process

We understand that software upgrades can be daunting, which is why our skilled support team provides seamless upgrade assistance. From initial planning to execution and post-upgrade support, we guide you through the process to ensure a smooth transition to the latest version.

Security Enhancements

Our commitment to your security means that we prioritise incorporating the latest security patches and measures into each new version. Upgrading to the most current version helps protect your valuable data and systems from potential threats.

Performance Optimisation

New versions often come with performance optimisations and efficiency improvements. By staying up-to-date with the latest version, you benefit from a software system that runs at its best.