Managed Services

Assistance for our customers once Apporetum is deployed and in use.

What’s included in Managed Services ?

Managed Services

Our Managed Services are available in scales which range from purely administrative to complete outsourcing of your IAM Capability and its ongoing continuous improvement.

All services can be customised to support a variety of IAM ecosystems including cloud-based, hybrid and on-premises.

Three variations of Managed Services are available:

Capability Maintenance

Service maintenance and Sustainment.

Capability
Operations

Service maintenance, sustainment & daily operations.

Capability Growth

Service maintenance, sustainment, daily operations & continuous improvement.

Tell me more about Capability Maintenance

Capability Maintenance Service

For an organisation which solely requires the maintenance of their IAM platform. The IAM capability will be operated and enhanced by in-house team.

Maintenance services include:

Daily infrastructure health monitoring.

Problem remediation (single point of contact).

Application of maintenance upgrades and patches as required.

Performing minor changes to system configuration and integrations.

Tell me more about Capability Operations

Capability Operations Service

For an organisation which requires the maintenance and operations of their IAM platform. In this model the IAM tools are complemented with processes and skilled resources required to deliver a fully operational IAM Service to the organisation. There is no requirement for an in-house IAM team.

Operations services include:

All services in Capability Maintenance Services.

Operational oversight and troubleshooting for workforce identity lifecycle management of accounts.

Operational oversight and troubleshooting for workforce automated entitlement management.

Operational oversight and troubleshooting of specified Microsoft Entra Services including:
- Authentication
- Conditional Access
- Password Self Service Reset
- Entra ID Lifecycle Workflows
- API Driven Inbound Provisioning Service
- Entra AD Dynamic Groups
- Entra ID Group Writeback
- Entra ID Cross Tenant Synchronisation.

Tell me more about Capability Growth

Capability Growth Service

For an organisation which requires the outsourcing of full IDAM capability. This includes effort to ensure that the capability continues to evolve and meet the emerging requirements of core business. Strategic Advisory services are included in this bundle.

Growth services include:

All services in Capability Maintenance Services.

All services in Capability Operations Services.

IAM Strategic Advisory Services.

Onboarding of new applications to Apporetum.

Integration of new applications to Entra ID.

Ease the headache of migrating to the cloud

Stop maintaining your legacy identity systems

Our cloud-native platform is designed to help you reduce the costs of maintaining your hybrid environments, while providing superior control over your identities, accounts, and access.

With Apporetum, you can synchronise all person and account information from HR systems, Entra ID/Azure AD, Active Directory, ITSM systems, and other sources. Our platform automatically correlates this information to an Identity and Workforce Person, giving you governance over attributes and lifecycle state management. And because Apporetum integrates seamlessly with Microsoft Entra and can be installed alongside MIM in an insight mode, transitioning to our platform is quick and easy.

Ready to see Apporetum in action? Book a demo today to take control of your identity and access management. Our experts will answer your questions and show you how Apporetum can revolutionize your hybrid environment.

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